Frequently Asked Questions
Everything you need to know about your order and our products.
How do you handle shipping and packaging?
We prioritize your privacy. All orders are shipped in plain, unmarked boxes or mailers with a generic return address to ensure total discretion.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Your billing statement will show a discreet charge name.
What is your return policy?
We offer a 30-day return policy for unused and unopened items. Due to the nature of our products, we cannot accept returns on items that have been used or show signs of wear.
How can I track my order?
Once your order has been processed and shipped, you will receive an automated email containing your tracking number and a link to monitor your package's progress.
Are your products legal in my state?
While we only sell products that are federally compliant, laws vary by state and local jurisdiction. We recommend checking your local regulations before placing an order.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our support team within 48 hours of delivery with photos of the damaged item and packaging so we can arrange a replacement.